By Enyeribe Anyanwu
Access Bank Plc has said that the systems glitch that disrupted transaction with Customs, preventing importers and agents at Lagos ports from clearing their goods earlier this week has been restored.
Licensed customs agents using Access Bank had expressed frustration on Tuesday, saying that the downtime left cargoes trapped at the ports, accumulating demurrage.
But in a statement issued on Thursday, the bank said the disruption occurred between November 10 and 12, 2025 due to connectivity issue between Access Bank’s network and the Nigeria Customs Service system, noting that the glitch temporarily hindered the processing of payments and related transactions via the ACCESS PAY (B’ODOGWU) platform.
“The issue was fully resolved yesterday, November 12, 2025, and normal service operations have since been completely restored. Customers can now process customs-related payments and transactions seamlessly through Access Bank channels, the statement said.
The bank expressed appreciation for the patience and understanding of its customers during the period of disruption, thanking them for continued trust and partnership.
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